Clientshare adds live reporting to business reviews

Clientshare launched Embedded Reporting on July 27, 2026, giving suppliers live operational and commercial data inside Business Reviews instead of static prebuilt figures. The London-based B2B SaaS company also said recurring revenue rose at a pace equivalent to more than 25% annualised growth and that G2 ranked it among the top five enterprise Experience Management platforms.

Why it matters: - Clientshare is pushing Business Reviews closer to a real-time decision tool by putting live performance data next to customer feedback. - The new setup is meant to improve renewal and growth conversations with major customers. - The launch also extends Clientshare’s CX survey offering as suppliers try to spot sentiment shifts and churn risk earlier.

What happened: - Clientshare launched Embedded Reporting on July 27, 2026. - The feature brings current operational and commercial reporting directly into the Business Review. - The company is based in London. - Clientshare said the product is designed for suppliers and their customers to work from the same up-to-date data during reviews.

The details: - Embedded Reporting replaces the need to compile static figures in advance for Business Reviews. - Clientshare introduced at-scale CX surveys in Q1 2026. - The survey tools capture NPS, CSAT and customer feedback across account portfolios. - Ask AI analyzes that feedback to surface sentiment, recurring themes and possible churn risk. - Clientshare said the new reporting capability brings insights together with live performance data in strategic Business Reviews. - During Q2, Clientshare added several enterprise customers, including a US-headquartered multinational IT business. - Clientshare expanded its existing APAC relationship with Compass Group into Japan. - Japanese-language localisation has been introduced to support that expansion. - The company said CX surveys and Business Review tools continued to win new business in their first full quarter of availability. - Recurring revenue grew at a rate equivalent to more than 25% annualised. - G2 ranked Clientshare among the top five Experience Management platforms for enterprise businesses as of July 2026. - G2 rankings are based on verified customer reviews and market presence. - Clientshare received a 9.9 out of 10 score for quality of support, versus a category average of 9.4. - Clientshare was rated 9.8 for ease of doing business with, versus a category average of 8.5. - Clientshare said more capabilities are planned for later in 2026. - More than half of the FTSE 100 use Clientshare, according to the company. - Clientshare serves suppliers in logistics, BPO, FM, contract catering and IT services. - Customers named by Clientshare include CEVA, Compass Group, SEKO, OCS, CBRE and ISS. - Clientshare says its platform helps businesses build Reviews, deliver them to the right stakeholders, measure customer sentiment and act on feedback.

Between the lines: - The product move suggests Clientshare wants to own more of the workflow around customer retention, not just the feedback layer. - G2’s strong support and ease-of-doing-business scores may help the company compete against larger customer experience vendors. - The combination of survey data, AI analysis and live reporting points to a broader pitch: turn Reviews into an operating system for account management.

What's next: - Clientshare plans to release more capabilities later in 2026. - The company is likely to lean on its new reporting and survey tools to win additional enterprise accounts and deepen existing relationships. - Expansion in Japan suggests further international rollout may follow.

The bottom line: - Clientshare is tying live data, customer feedback and AI analysis into one Business Review workflow, and early commercial momentum suggests the strategy is resonating.